Privacy Policy

1. Introduction & Parent Company Disclosure

This Privacy Policy details how Coverage Crane ("we," "us," or "our"), operated by our parent company SYMNIQ LLC, collects, processes, shares, and secures information from and about our website visitors and individuals who request insurance quotes or advisory services. By using our website, services, or requesting a quote, you agree to the practices described in this policy.

2. Information We Collect

To provide insurance comparison services and connect you with appropriate licensed insurance carriers and agents, we collect several categories of information:

• Identifiers & Contact Details: Name, phone number, email address, physical address, date of birth, gender, and zip code.
• Quote & Health-Related Information: For certain policies (such as Final Expense or Medicare), we may ask high-level health screening questions, tobacco use status, and eligibility questions to determine options.
• Vehicle Details: For Auto Insurance quotes, details such as vehicle year, make, model, and driving history.
• Device & Usage Data: IP address, browser type, operating system, pages viewed, time spent, and links clicked.

3. How We Use Your Information

We process your personal information for the following business purposes:

• To match you with licensed insurance agents and carrier quotes.
• To communicate with you via phone, email, text message (SMS), or mail regarding your requests.
• To confirm your eligibility for plans, coverage, or discounts.
• To maintain, analyze, and improve the performance and security of our website.
• To comply with regulatory, legal, and compliance standards.

4. TCPA Consent & Communication

By submitting your phone number and contact information on Coverage Crane, you provide your express written consent to be contacted by Coverage Crane and our parent company SYMNIQ LLC, or our partner insurance carriers and agents. This contact may occur via telephone calls, automated dialing systems, artificial/pre-recorded voices, or SMS text messages. Consenting to these communications is not a condition of purchasing any insurance product. You may opt out of calls or texts at any time by following the instructions provided in those messages or contacting us directly.

5. Sharing Your Information

We do not sell your personal data to unrelated third parties for their own marketing. However, to provide our quote matching services, we may share information with:

• Affiliated Licensed Agents and Insurance Carriers: To evaluate quotes and discuss plan coverage.
• Service Providers: Vendors who assist with website hosting, data analytics, customer service, or message delivery, operating strictly under confidentiality guidelines.
• Legal Authorities: When required by law, subpoena, or government regulation, or to protect the safety, rights, or property of SYMNIQ LLC, our users, or others.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tools to remember your preferences and analyze traffic. You can adjust your browser settings to reject cookies, but some functions of our site may not behave as expected if you do.

7. Security of Your Information

We employ industry-standard physical, electronic, and administrative security measures designed to protect your personal information from unauthorized access, loss, or alteration. Please note, however, that no method of transmission over the Internet is 100% secure.

8. Your Choices & State-Specific Rights

Depending on your state of residence (such as California, Virginia, Colorado, etc.), you may have rights to access, correct, delete, or limit the use of your personal information. To exercise any of these rights, please contact us using the details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations or business practices. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date.